Terms of service

Overview
This website is operated in the name of Dotingo by Quace Enterprises. Throughout the site, the terms “we”, “us” and “our” refer to Dotingo. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of service.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or have given consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose.

2. Products & Services

We strive to display our products as accurately as possible. However:

  • Photo and other descriptions including colours, textures may vary slightly due to nature of the camera used, lighting, screen settings and natural material variations
  • As many of our products are handcrafted, minor variations and irregularities are part of their character

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit quantities of any product or order

3. Pricing & Payments

  • All prices are listed in Rupees and are subject to change without notice
  • We reserve the right to refuse or cancel any order at our discretion
  • In case of pricing errors, we may cancel or adjust orders accordingly

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors
  • We are not liable for delays caused by courier partners or unforeseen circumstances
  • Risk of loss transfers to the customer upon delivery

5. Returns & Exchanges

Please refer to our Return Policy for details.
We reserve the right to refuse returns that do not meet our policy conditions.

6. Product Use & Care

Our products are designed for decorative and intended use only.

  • Improper use, mishandling, or failure to follow care instructions may result in damage
  • We are not liable for damages arising from misuse

7. Intellectual Property

All content on this site—including images, text, graphics, and branding—is our property and may not be used without permission.

8. User Comments & Feedback

If you submit feedback or suggestions:

  • You grant us the right to use, edit, or publish them without restriction
  • We are not obligated to maintain comments in confidence or provide compensation

9. Limitation of Liability

We do not guarantee uninterrupted or error-free service.
To the fullest extent permitted by law, We shall not be liable for:

  • Indirect or incidental damages
  • Loss of data, profits, or use arising from your use of the service

10. Third-Party Links

Certain content or services may include materials from third parties.
We are not responsible for examining or evaluating their content or accuracy.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the website.

12. Governing Law

These Terms shall be governed by and construed in accordance with the Indian laws.

13. Contact Information

For any questions regarding these Terms, please contact us at: support@dotingo.in