FAQs

Frequently Asked Questions

Orders & Payments

How do I place an order?
Simply browse through our collection, add your chosen pieces to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and other secure payment options available at checkout.

Can I modify or cancel my order?
Orders can only be modified or cancelled within a short window after placing them. Please contact us as soon as possible for assistance.

Shipping & Delivery

Do you ship across India?
Yes, we deliver pan India. Shipping timelines may vary based on your location.

How long will my order take to arrive?
Orders are typically processed within 2–4 business days and delivered within 5–10 business days.

How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.

Products & Materials

Are your products handmade?
Many of our pieces are crafted in small batches by skilled artisans. Subtle variations in texture, colour, and finish are a natural part of the process.

Will the product look exactly like the images?
We aim to represent each product as accurately as possible. However, slight variations may occur due to lighting, screen settings, and the nature of materials.

What materials do you use?
Our collections feature a mix of thoughtfully sourced materials such as wood, metal, glass, fabric, and natural finishes.

Care & Maintenance

How do I care for my products?
Each product comes with specific care guidance. In general, we recommend gentle cleaning, avoiding harsh chemicals, and keeping items away from prolonged moisture or direct sunlight.

Returns & Exchanges

Do you accept returns or exchanges?
We accept returns/exchanges based on our policy. Items must be unused and in original condition with packaging intact.

What if I receive a damaged product?
If your order arrives damaged, please contact us within 24–48 hours with photos, and we’ll resolve it promptly.

Packaging & Gifting

Do you offer gift packaging?
Yes, most of our products are packed thoughtfully and can be sent as gifts. Specific gift packaging options may be available at checkout.

Sustainability & Brand

Do you follow sustainable practices?
We focus on small-batch production, mindful sourcing, and minimizing waste wherever possible.

Contact & Support

How can I get in touch?
For any queries, feel free to reach out to us at:
palivandana@gmail.com

We’re happy to help.